Patient Navigator Program

A kidney cancer diagnosis can be life changing. KCA’s Patient Navigator Program is here to help the kidney cancer community answer questions, share resources, and provide support.

You can contact us by:

1. Completing the Request Form: Access the Form Here

Requests will be reviewed within 2 business days
Responses will be sent via email unless you check you would like a phone call (text messaging is not available)

2. Calling 1-800-544-3KCA (+1-800-544-3522) to reach our Patient Liaison

Calls may be answered live Monday-Thursday from 10:00am-5:30pm ET (‘summer hours’ in affect between Memorial Day and Labor Day)
- If the Patient Liaison is unavailable to take your call, please leave a detailed message with the below information:
  - Your name and relationship to kidney cancer (and loved one’s name if calling on their behalf)
  - Best phone number to reach you
  - What type of information you’re looking for (see below for types of information that the Patient Navigator Program can and cannot provide)
  - The day and time that works best for a call back
  - If detailed information can be left in a voicemail
- Be sure your voicemail can receive messages
- Messages will be reviewed within 2 business days

The Patient Navigator Program…

CAN help with:

General Information About:	Information About Organizations That Can Help With:	Support Resources:
Symptoms of kidney cancer	Medical bills	Information about support groups
Diagnosing kidney cancer	Prescriptions costs	1:1 support from another cancer patient
Treatments for kidney cancer	Insurance premiums	Help for caregivers
Side effects because of treatment	Transportation to appointments	Looking for a therapist or counselor in your area
Finding a doctor in your area	Housing and lodging during treatment
	Paying your mortgage or rent
	Paying your utilities
	Securing food

CANNOT help with:

Assisting during a medical emergency or mental health crisis

Giving specific advice about your kidney cancer diagnosis, treatment plan, and/or symptoms

Providing 1:1 individualized therapy or counseling services

Scheduling appointments for you with kidney cancer doctors or making specific recommendations on what doctor you should see

Reviewing your medical records, including pathology or radiology reports

Completing disability, insurance, financial, or other forms related to your kidney cancer diagnosis

Providing help with a non-kidney cancer diagnosis

KCA uses a telephone language interpreting service, so we can speak to you in your language. Email communication will be in English only.

Disclaimer: The Kidney Cancer Association’s Patient Navigator Program does not provide individualized medical or mental health services, including professional diagnosis, advice, or treatment. Resources provided are for informational and educational purposes only. If you are currently experiencing a medical or mental health emergency, please call 911 (in the United States), your local emergency services (outside of the United States), or your provider immediately. Specific questions about your diagnosis and treatment should be directed to your cancer care team. Please do not send medical records, as KCA’s communication system is not HIPAA compliant.