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Patient Navigator Program

You can contact us by:

1. Calling 1-800-544-3KCA (+1-800-544-3522) to reach our Patient Liaison

  • Calls may be answered live Monday-Thursday from 10:00am-5:30pm ET (‘summer hours’ in affect between Memorial Day and Labor Day)
    • If the Patient Liaison is unavailable to take your call, please leave a detailed message with the below information:
      • Your name and relationship to kidney cancer (and loved one’s name if calling on their behalf)
      • Best phone number to reach you
      • What type of information you’re looking for (see below for types of information that the Patient Navigator Program can and cannot provide)
      • The day and time that works best for a call back
      • If detailed information can be left in a voicemail
    • Be sure your voicemail can receive messages
    • Messages will be reviewed within 2 business days

2. Completing the Request Form (coming soon!)

  • Requests will be reviewed within 2 business days
  • Responses will be sent via email unless you check you would like a phone call (text messaging is not available)

The Patient Navigator Program

CAN help with:
General Information About:Information About Organizations That Can Help With:Support:
Symptoms of kidney cancerMedical billsInformation about support groups
Diagnosing kidney cancerPrescriptions costs1:1 support from another cancer patient
Treatments for kidney cancerInsurance premiumsHelp for caregivers
Side effects because of treatmentTransportation to appointmentsLooking for a therapist or counselor
Finding a doctor in your areaHousing and lodging during treatment
Paying your mortgage or rent
Paying your utilities
Securing food
CANNOT help with:
Assisting during a medical emergency or mental health crisis
Giving specific advice about your kidney cancer diagnosis, treatment plan, and/or symptoms
Scheduling appointments for you with kidney cancer doctors or making specific recommendations on what doctor you should see
Reviewing your medical records, including pathology or radiology reports
Completing disability, insurance, financial, or other forms related to your kidney cancer diagnosis
Providing help with a non-kidney cancer diagnosis

KCA uses a telephone language interpreting service, so we can speak to you in your language. Email communication will be in English only.

Disclaimer: The Kidney Cancer Association’s Patient Navigator Program does not provide individualized medical or mental health services, including professional diagnosis, advice, or treatment. Resources provided are for informational and educational purposes only. If you are currently experiencing a medical or mental health emergency, please call 911 (in the United States), your local emergency services (outside of the United States), or your provider immediately. Specific questions about your diagnosis and treatment should be directed to your cancer care team. Please do not send medical records, as KCA’s communication system is not HIPAA compliant.

This program is made possible with the generous support of