Get One-on-One Support

A kidney cancer diagnosis brings questions and uncertainty. The Patient Navigator Program provides one-on-one support to help you feel heard, find trusted information, and move forward with confidence.

Please note: because of the end-of-year holidays, response times for requests submitted via phone message or online form between December 19, 2025-January 4, 2026 will be longer than 2 business days. Your request will be responded to as quickly as possible.

Call for Support

(800) 544-3KCA (3522)

Get Support Online

Click here to complete the form

Explore the Patient Navigator Program

Meet The Patient Liaison
How It Works
How Our Patient Liaison Can Help
If Your Needs Go Beyond This Program
Stories of Real Support
FAQs

Meet Rosemary, Our Patient Liaison!

“If you are living with kidney cancer or know someone who is, I can help connect you with the resources you need. Consider adding me to your support system, I am happy to help!”

Rosemary Chustak

Patient Liaison, Kidney Cancer Association

How It Works

Our Patient Navigator Program makes getting support simple:

Tell us what you need — submit the form or give us a call.

How you’ll hear from us (by form):

  • Leave a message 24/7, when it’s convenient for you
  • Requests will be reviewed within 2 business days
  • Written communication is only available in English

How you’ll hear from us (by phone):

  • Calls may be answered live Monday-Friday from 10:00am-5:30pm ET
    • If the Patient Liaison is assisting another caller or you’re calling during non-answering hours, leave a message with your name, contact number, and what type of information you’re looking for
  • Messages left will be reviewed within 2 business days
  • If English is not your first language: a language interpreting service is available, so we can speak to you in your language

Connect with the Patient Liaison

Find the resources you need

How Our Patient Navigator Program Can Help

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  • Common symptoms of kidney cancer
  • How kidney cancer is diagnosed
  • Treatment options for kidney cancer
  • Managing side effects from treatment
  • Finding doctors near you
  • Details about online support groups
  • One-on-one connection with another kidney cancer patient
  • Guidance and resources for caregivers
  • Help finding a therapist or counselor
  • Assistance programs for medical bills
  • Support with prescription costs
  • Information on insurance premium help
  • Transportation options for appointments
  • Housing or lodging during treatment
  • Programs that may help with mortgage or rent
  • Utility assistance
  • Food and nutrition resources
Get Support Online
Call for Support: (800) 544-3KCA (3522)
An individual wearing glasses and studying a set of printed papers.

If Your Needs Go Beyond This Program

While we’re here to support you in many ways, there are a few things we aren’t able to provide:

  • Emergency assistance during a medical or mental health crisis
  • Specific medical advice about your personal diagnosis, treatment plan, or symptoms
  • Scheduling appointments with doctors, or telling you exactly which doctor to see
  • Reviewing your medical records, such as pathology or radiology reports
  • Filling out disability, insurance, financial, or other medical forms on your behalf
  • Help with health concerns that are not related to kidney cancer

Not sure where your question fits? Reach out anyway, and we’ll help guide you.

Stories of Real Support

“Rosemary found additional resources that I wouldn’t have found on my own. It gave me hope when I needed it most.”

— Brenda, patient

“As a caregiver, I wasn’t sure where to turn. Having someone walk me through the resources available made all the difference.”

— Sandy, caregiver

FAQs

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The Patient Liaison, Rosemary, is a dedicated KCA staff member who listens to your needs, answers questions, and helps guide you to the right resources.

The Patient Liaison can share financial assistance resources, help with ways to find support, and give general information about kidney cancer.

If your request is outside of the scope of the program, we may still be able to recommend other organizations that can help.

No, the KCA cannot provide medical advice, review your medical records, or make recommendations on which providers you should see. Your kidney cancer care team is the best resource for specific questions about your diagnosis and treatment.

The Patient Liaison cannot handle urgent or crisis situations. If you are experiencing a medical emergency, please call 911 (or your local emergency number) right away.

Reach out anyway! Even if your question falls outside this program, we’ll try to guide you to the right place.

Looking for a specific resource?

View a curated list that may help you with financial and supportive needs.

Explore Additional Resources

Disclaimer: The Kidney Cancer Association does not provide individualized medical or mental health services, including professional diagnosis, advice, or treatment. Resources provided are for informational and educational purposes only. If you are currently experiencing a medical or mental health emergency, please call 911 (in the United States), your local emergency services (outside of the United States), or your provider immediately. Specific questions about your diagnosis and treatment should be directed to your cancer care team. Please do not send medical records, as KCA’s communication system is not HIPAA compliant.